Our client, a leading litigation firm, is seeking an experienced lawyer to join the firm in this newly created Director, Legal Support Services role.

This individual will be focused on innovation and service including: implementing technologies, programs, policies and procedures, as well as leading the law clerks and overseeing the delivery of legal support services to the firm.

Collaborating with the Lawyers, Law Clerks, Legal Project Managers and Legal Assistants, the Director, Legal Support Services will develop and deploy the best combination of legal processes, innovation, and process improvement to deliver best-in-class legal services to the firm’s clients.


The Role will Include:

Strategy, Process Improvement and Technology Utilization:

• Developing strategy for legal support services and service standards at the firm. Taking into consideration market best practices, firm priorities
• Reviewing current legal support services to assess and streamline roles and responsibilities, and identify opportunities for efficiency to ensure the delivery of best-in-class legal services
• Identifying the best use of Legal Assistants, Law Clerks and Legal Project Managers across the litigation workflow process. Confirming work is being done by the right resource at the right level leveraging the best tools and technology available
• Partnering closely with Human Resources, Process Improvement, Discovery Management and Project Management teams to establish and implement service standards related to litigation support and service delivery to Lawyers;
• Working with Lawyers, Law Clerks, the Discovery Management team, and Legal Assistants to identify opportunities to better utilize existing technology and assess new technology
• Reviewing, assessing and testing new litigation service delivery solutions. Identifying and making recommendations to implement new software/hardware and any other litigation related tools. Partnering closely with IT and other stakeholders to drive effective implementation and collaboration
• Analyzing current litigation processes and identifying opportunities to reduce Associate and Law Clerk time and effort by identifying tools designed to streamline complex litigation matters. Establishing and implementing best practices to be adopted to gain maximum efficiency.

Leadership of Law Clerks:

• Leading the team of Commercial Litigation Law Clerks and fostering a collaborative environment that is committed to the highest levels of client service and operational excellence
• Monitoring workload allocation and providing direction as needed. Assessing current workflow and making recommendations to reduce duplication and redundant steps to streamline on a go-forward basis
• Recruitment and performance management of Commercial Litigation Law Clerks.


You are the ideal candidate if you have/are:

• JD/LL.B or equivalent experience;
• In-depth knowledge of litigation methodologies, processes and technology gained through a minimum of 10 years’ experience working in the litigation department of a law firm
• Experience in process improvement, change management and system and process implementations
• Tech savvy with the ability to understand how technology can drive and enhance workflows and client service
• Innovative, forward-thinking, and willing to disrupt and challenge the status quo.
• Superior knowledge and understanding of legal service delivery, particularly in litigation.
• Exceptional people management experience, with the ability to motivate and direct a diverse team.
• Ability to manage performance and deliver feedback to high performing team.
• A strategic and analytical thinker with the ability to drive results and an aptitude for process improvement, project management and utilizing technology to improve speed, accuracy, and efficiency.
• Ability to lead and implement change in a complex environment with various stakeholders.
• Ability to communicate effectively orally and in writing to a broad range of audiences including senior management, partners, and clients.
• Strong project and time management skills and ability to manage a variety of concurrent projects.
• Strong client service orientation combined with the ability to manage multiple clients’ needs at the same time.
• Legal Project Manager certification is an asset.

If this describes you, and you are interested in joining a forward-thinking firm committed to continuous process improvement and innovation, send us your details.

We thank all applicants. Only those with the required experience will be contacted.

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